About
BLOG & SAMPLES GALLERY
LAPEL PINS
Help Center
Frequently Asked Questions
You can place an order directly on our website by selecting either the “Product” or “Get Started” or”Get Quote” option. From there, choose your customization preferences, turnaround time, and upload your artwork. Alternatively, you can email your artwork and specifications to sales@customblitz.com, and we’ll send you a proof and quote within 2 business days.
We don’t have a minimum order quantity (MOQ)! If your order is below a certain amount, feel free to email us sales@customblitz.com or contact us on live chat directly!
Absolutely! To cater to the diverse needs of our customers, CustomBlitz also provides a selection of stock products for you to purchase. Currently, we offer stock lapel pins, challenge coins, medals and keychains. In the future, our design team will be adding more stock product categories, so stay tuned!Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
We’re sorry to hear that your order arrived damaged or incorrect! Here’s how we can help:
Replacement: We can send you a replacement as soon as possible, with expedited shipping to ensure it arrives quickly.
Refund: If you’d prefer, we can process a full or partial refund for the damaged or incorrect items.
Discount or Credit: We can offer you a discount on your current or future orders as compensation for the inconvenience.
To get started, please send us your order number, a photo of the damaged or incorrect lapel pins, badges, coins, keychains, medals, or PVC patches, and a count of the affected products. Once we have the details, your sales coordinator will reach out to discuss the best solution for you.
We appreciate your understanding and are here to make this right!
The main difference between custom hard and soft enamel lapel pin lies in both their appearance and cost.
Soft Enamel lapel pin is the more affordable option. The surface has a textured feel, with the metal lines raised above the painted areas. The paint settles into the recessed spaces, giving it a slightly uneven, tactile finish. This makes soft enamel ideal for designs that feature intricate details or artistic elements, as the texture adds depth and character.
On the other hand, Hard Enamel lapel pin is a bit more expensive. The surface is completely smooth, with the metal lines and the painted areas level with one another. This results in a sleek, polished finish. Hard enamel is perfect for designs that require a high-end, uniform look, such as company logos or simple graphics that benefit from a clean, refined appearance.
In short, if you’re looking for a more budget-friendly option with an artistic, textured finish, soft enamel is the way to go. If you need something more polished and professional-looking, hard enamel offers a smooth, durable finish.
For the best results, we recommend uploading vectorized files, such as AI or PDF formats, as they allow for the highest level of detail and scalability. However, we also accept common image formats like PNG, JPG, and JPEG.
There are no specific restrictions on dimensions, but for image files like PNG, make sure the resolution is set to 300 dpi to ensure a high-quality print. If you don’t have a vector file, a high-resolution PNG will still work fine, though keep in mind that it may not be as crisp as a vector when scaled.
In short, vector files (AI, PDF) are preferred for the best precision, but we can work with most formats as long as they meet the resolution and clarity standards. If you’re unsure about your file, just send it over, and our design team can guide you!
Yes, we offer free digital proofs as part of our service. Once you submit your design for your custom lapel pins badges, coins, keychains, medals or PVC patches, we’ll create a proof and send it to you at no extra cost. You can make as many revisions and adjustments as you need. Simply reply to your sales coordinator with your feedback or any changes, and we’ll update the proof accordingly.
While we don’t provide a specific template for the proof, we’re here to ensure that your design meets all the necessary specifications for production. If you have any questions or aren’t sure about what needs to be included, just let your sales coordinator know, and they’ll be happy to guide you.
So you’ll get a proof for free and have the flexibility to tweak it until you’re happy with the result. We want to make sure everything is perfect before we move forward!
The designs featured on our site are copyrighted by their respective creators, with all rights reserved. We do not release or distribute these designs elsewhere without the permission of the owner.
This ensures that the original creators maintain full control over their work and protects their intellectual property. If you’re interested in a specific design for your project, feel free to reach out, and we can discuss how to proceed, whether it’s through custom licensing or collaboration.
Shipping is free to the US, Canada, and Europe. For destinations outside these regions, we will provide a custom quote based on the shipping address. We can ship to any location where FedEx delivers, ensuring reliable service worldwide.
This gives you flexibility when ordering, whether you’re in one of our free shipping zones or further abroad. If you have any specific shipping questions or need a quote for international delivery, just reach out to us, and we’ll be happy to assist!
Pricing for our customized products varies depending on the specifics of each order, so we can’t provide a general price upfront. Mold fees, for example, differ based on the complexity of your design.
To get a better idea of the cost, we offer an automated quotation tool on our website. By selecting your product type and customization options in the corresponding category, you can click the “Free Quote / Quick Order” button for an estimate. Keep in mind that this tool doesn’t include extras like chains or gemstones, so the quote is just for the base product.
For a more accurate price that includes all your customizations, including any special add-ons, you can either submit an inquiry through the site or send us an email with your details. We’ll be happy to provide you with a precise quote.
Plus, we offer free design assistance and free shipping within the US, Canada, and Europe, making the process as easy and cost-effective as possible.
If you’re unsure about the details, just reach out and we can guide you through the process to ensure you get the best price for your custom project.
Yes, we offer a money-back guarantee prior to production! You can cancel your order at any time before it goes into production and receive a full refund.
However, once your order enters production or has been shipped, cancellations are no longer possible, and refunds will not be issued.
In the rare event that you receive a defective product, we will either remake your order free of charge or offer a discount on your next order, depending on the severity of the issue and the number of defective items. We take product quality seriously and always strive to ensure that our customers are satisfied.
It’s important to note that defective products are extremely rare at CustomBlitz, as we pride ourselves on offering the highest quality and superior craftsmanship. We stand by our products and guarantee their excellence. If you’d like to review the full terms, please refer to our Privacy Policy and Terms and Conditions on the website.
Money-back guarantee details:
- If you pay by check or money order, there is no cancellation fee.
- For credit card payments, if you cancel after we’ve charged your card, a 5% cancellation fee will apply.
We aim to make your experience seamless and hassle-free, and our guarantee reflects our commitment to delivering top-tier products and customer service. If you ever have questions or concerns, feel free to reach out—we’re here to help!
While we don’t offer physical Pantone color cards, we recommend using Pantone’s official website to select your desired color. You can visit their Color Finder tool directly at Pantone Color Finder to explore the full range of colors and find the exact Pantone number you’d like to use for your project.
Once you’ve chosen your Pantone color, simply provide us with the color number, and we’ll ensure that your custom product is made to match it precisely.
This approach gives you access to the most accurate and up-to-date Pantone colors available, allowing you to make an informed choice without the need for physical samples. If you have any questions or need assistance with color selection, our team is happy to help!
The inclusion of accessories depends on the type of product you’re ordering, and the packaging options can vary. For our metal products, such as pins, we offer four different packaging choices: polybag, plastic boxes, velvet bags, and velvet boxes. The polybag packaging is free of charge, but the other options (plastic boxes, velvet bags, and velvet boxes) come with an additional cost.
For other types of products, we typically offer polybag packaging as the standard, which is also free. Any additional accessories or premium packaging beyond that will incur extra charges.
If you’re looking for specific accessory options for your product, you can check out the available choices on our website. We want to give you the flexibility to customize your order exactly how you like, so if you have any special packaging or accessory needs, just let us know, and we’ll provide you with a detailed quote.
The packaging for our customized products depends on the type of item and the level of customization you prefer. For metal products like pins, we offer several packaging options:
- Polybag (free of charge)
- Plastic boxes (additional cost)
- Velvet bags (additional cost)
- Velvet boxes (additional cost)
For other types of products, we typically provide polybag packaging as the standard, which is also free. If you require more premium packaging options, those are available for an extra charge.
When it comes to color selection for your custom products, we usually recommend visiting Pantone’s official website to choose your exact Pantone color number. You can go directly to their Color Finder tool at Pantone Color Finder to explore and select the color that best fits your design. Once you’ve chosen your color, we’ll produce your product according to the Pantone color number you provide.
This gives you the freedom to select the perfect packaging and color for your custom order, ensuring it meets your exact vision.
Absolutely! We offer logo engraving services for both our metal and PVC products. This allows you to personalize your items with your unique logo, ensuring they reflect your brand or message exactly how you envision.
Engraving adds a professional touch and enhances the overall appearance of the product, making it ideal for corporate gifts, giveaways, or branded merchandise. If you’re interested in engraving, simply provide us with your logo, and we’ll handle the rest.
Yes, we offer expedited services for customers who need their products sooner. If you’re in a hurry, you can opt for faster production and shipping by paying an expedited fee. This will ensure your order is prioritized and delivered more quickly than the standard turnaround time.
Expedited services are perfect for last-minute events, tight deadlines, or urgent needs. Just let us know your timeframe, and we’ll provide you with the best options to meet your schedule. We’re committed to delivering quality products, even on a tight deadline!
We strive to match the final product to your proof as closely as possible, especially when it comes to colors. However, please note that most of our products are hand-made and hand-colored, so some minor variations can occur due to differences in dyes, color lots, and manufacturing processes.
For an exact color match, we use the Pantone® Matching System and can match your colors exactly to the Pantone® Formula Guide for coated colors. There is a $15 fee per color for this service, which ensures a precise match according to Pantone’s standards. This is ideal for customers who require strict color accuracy for branding or professional use.
Keep in mind that the colors you see on your monitor may differ slightly from the printed Pantone guide due to differences in monitor calibration. For this reason, we base our color matching on the physical Pantone guide rather than on digital displays.
If you don’t select the color matching option at checkout, we won’t be able to offer a refund for any color discrepancies after production.
Additionally, large areas of hard enamel may not fill perfectly to the top due to the nature of handcrafting. Small imperfections such as uneven enamel fills, tiny scratches, or dust are normal and part of the handmade process. Each pin is a unique piece of art, and while we aim for excellence, these minor imperfections are not eligible for credits or returns.
Absolutely! We offer free art and design services with every order. Whether you have a rough idea or need help creating something from scratch, our design team is here to bring your vision to life at no additional cost.
Just share your ideas, logo, or any inspiration you have, and we’ll work with you to create a design that meets your needs. If you’re unsure about where to start, don’t worry – we’re happy to guide you through the process and make sure your custom product looks exactly as you imagine.
Our typical delivery time is between one to four weeks after we receive your order and artwork approval. However, the exact timeline can vary depending on several factors, such as the quantity of your order, the production methods used, and the complexity of your design.
To get a more accurate estimate for your specific order, we recommend checking the delivery times listed on the product page. If you have any tight deadlines or specific requests, feel free to let us know – we’ll do our best to accommodate your schedule and keep you updated throughout the process.
We’re committed to delivering high-quality products on time, but we also want to ensure that every detail is perfect, which is why some custom orders may take a little longer.
Once your order enters production, changes or cancellations are not possible. This is because the production process has already begun, and making adjustments at this stage can lead to delays and additional costs.
If changes are absolutely necessary after production has started, it will be treated as a new order, and you’ll need to place a new request. Please note that any cancellations or changes made before production begins may incur charges based on the costs already incurred up to that point.
We highly recommend confirming all details before production begins to ensure everything is perfect. However, if something urgent comes up, don’t hesitate to reach out, and we’ll do our best to help navigate the situation.
The best way to provide your artwork is in Illustrator (.ai) or .eps vector format, with all fonts converted to outlines or curves. This ensures we have the cleanest and most accurate version of your design for production.
We also accept other file types, including .jpg, .pdf, .tiff, .png, .psd, and .bmp files. If you’re submitting a non-vector file, we recommend scaling the artwork to at least 4 times larger than the actual pin size to ensure clarity and detail.
For color accuracy, we highly recommend using PMS (Pantone Matching System) colors in your design. This helps us match your desired colors as closely as possible during production. If you’re working with Digital Pins, make sure your artwork is 300 dpi or higher to guarantee sharpness and quality.
If you’re unsure about the best format or have specific requirements, feel free to reach out to us—we’re here to assist and ensure your artwork translates perfectly into the final product!
Yes, absolutely! After we receive your order, we will send you a digital proof of the design. This allows you to review and make sure everything looks just as you imagined before we proceed with production. We will not start making your pins until we have received your final approval on the artwork.
This step is crucial to ensure that your design is exactly what you want, with no surprises later on. If you need any revisions or adjustments, just let us know, and we’ll work with you to fine-tune the design until it’s perfect. Your satisfaction is our top priority!
We make the payment process as simple and flexible as possible. We accept a variety of payment methods, including Visa, MasterCard, American Express, Discover, as well as checks and money orders.
For card payments, we’ll process the charge when your order is confirmed. If you choose to pay by check or money order, we’ll proceed with production once the payment has been received and cleared.
We ship all orders via FedEx, and shipping is free to the continental USA and Canada. For international orders or shipments outside of these areas, please contact us for customized shipping rates, as these may vary depending on your location.
We prioritize reliable shipping methods to ensure your order arrives safely and on time. If you need specific shipping options or have any concerns about delivery, don’t hesitate to reach out—we’ll work with you to find the best solution!
Absolutely! Once your order has been shipped, our customer service team will send you the tracking information via email, so you can keep an eye on your package as it makes its way to you.
We understand how important it is to stay updated on the status of your order, and we’re here to make that process as transparent and convenient as possible. If you have any questions or issues tracking your order, feel free to reach out, and we’ll assist you promptly!
The delivery time for your products depends on the type of item and its complexity. For example, simple items like lapel pins may take around 2 weeks. However, more intricate products like challenge coins may take a bit longer due to their detailed production process, often around 1 to 2 weeks.
Here’s a general breakdown of the production timeline for lapel pins:
- Mold Creation: 2-3 days
- Die Stamping, Cutting, Welding Back Nails, Die Casting (Zinc Alloy): 5-6 days
- Polishing: 1 day
- Plating: 1-3 days
- Coloring (Simple or Complex): 3-7 days
- Packaging and Quality Check: 2-3 days
- Carding: 2 days
If your design is more intricate or involves additional components (like attachments or custom features), it may take additional time to complete. For a more accurate estimate based on your specific order, feel free to contact us directly, and we’ll be happy to provide you with a detailed timeline.
We’re committed to delivering quality products in a timely manner, but we also ensure every step is done right, so you can be confident in the final result.
