Frequently Asked Questions
You can place an order through our website, using the“Product" or “get started” option. Select your preferred customization, turnaround time, and upload your artwork. Or, you can send an email to info@customblitz.com with your artwork and specs, and we will send back a proof and quote in the evening.
We have no MOQ! There are certain restrictions on the website quote, so if your order is less than a certain amount, please email us!
Of course, in order to meet the diversified needs of customers, customblitz also offers some stock products for you to buy. Nowadays, you can choose stock lapel pins, stock challenge coins and stock keychains. In the future, Our design team will create more categories of stock products. Stay tuned to be expected!
Please send us your order number, and a photo of your packaging/order and a total count of the damaged or flawed items. We will take a look at it and your sales coordinator will follow up with you later in the day to let you know what we can do.
Soft enamel is the more economical option, the surface of the pin or coin is textured, with the metal linework being raised, and the paint settling into the recesses. Soft enamel is good for more detailed or artistic designs. Hard enamel is slightly more expensive, the surface of the pin or coin will be smooth, the metal linework and paint are level with each other. Hard enamel is good for company logos or simple artwork.
We prefer vectorized files, but we accept ai, pdf, png, jpg, jpeg. There are no restrictions regarding dimensions. A PNG file of resolution 300dpi can also work if you don’t have a vector file.
Yes, we can provide proof for free, We provide free digital proofs. You can make as many changes and edits as you like to the proofs that get sent to you. All you need to do is reply back to your sales coordinator and provide them with your instructions. We do not have a generic template, so if you have any questions or concerns, please let you sales coordinator know!
The designs are copyrighted by the users, all rights reserved, we won't release them for distribution elsewhere.
Shipping is free to the US, Canada, and Europe. Any shipment outside of these places needs to be quoted. We can ship anywhere that FedEx delivers to.
We can't necessarily provide general pricing as our pricing is custom to each order. Mold fees differ depending on each custom design. We have an automated quotation feature on our site that you can use to get an idea of what pricing will look like based on your selections by visiting our site corresponding category and clicking the orange "free quote / quick order" button. The quotation feature does not have additional offerings like chains and gemstones. So to provide you with accurate pricing you can submit an inquiry through our site using the quotation feature or send us an email with all the information and we can submit it for you. We provide free design assistance and free shipping within the US, CA, and EU.
Prior to production of your order, you may cancel anytime and are entitled to our money back* guarantee! Once your order is in production, has shipped , we will not be able to cancel it and no refund will be given simply.
However, If the product has a defect when customer receives it, we will either re-make your order FREE OF CHARGE or offer our customer and order discount based on a case-by-case basis (depending on the severity of the product defect and the number of defective products involved).
Please note* defective product is extremely rare at www.customblitz.com, but we stand by products and guarantee them to be the finest quality and superior craftsmanship! If you want to know the detailed terms, please click Privacy Policy and Terms and Conditions.
*Money back guarantee: If you pay by check or money order, there is no cancellation fee. CREDIT CARD USERS, when cancelling your order there is a 5% cancellation fee if we have already charged your card.
Usually we recommend customers to enter Pantone’s official website to select Pantone color number, or you can directly enter: https://www.pantone.com/color-finder to select, we provide product production according to the color number you choose.
Different products usually have different packaging options: our metal products usually have 4 types of packaging for pins: polybag, plastic boxes, velvet bags, velvet box options; for other materials, we usually provide polybag, which is free. Others will be an extra charge. For detailed accessories of related products, you can enter our options.
Usually we recommend customers to enter Pantone’s official website to select Pantone color number, or you can directly enter: https://www.pantone.com/color-finder to select, we provide product production according to the color number you choose.
Of course, our metal and PVC materials products can provide customers with additional logo engraving services.
We provide expedited services, if customers want to speed up the production of orders, only need to pay expedited fees to get products faster.
Unless otherwise agreed upon, all colors will be matched “as closely as possible” to your original artwork. Most of our products are hand-made / hand colored and differences in dye and color lots can be expected from time to time.
FOR AN EXACT COLOR MATCH, we use Pantone® matching systems formula guide for coated colors. For an additional charge of $15.00 per color, we will match pantone colors exactly to the colors in the Pantone® formula guide available from Pantone matching system.
Please note that due to differences in monitor calibration the colors displayed on your monitor may differ from the colors in the Pantone guide. We match colors based on the printed guide.
If color match is not selected at checkout, then refunds for color matching will not be issued.
LARGE AREAS OF HARD ENAMEL may not fill perfectly to the top. Please understand that our products are hand-made, and hand finished. EACH PIN is an individual work of art, uneven enamel fill, small scratches and dust ARE NORMAL IN PIN MANUFACTURE, and will not be credited.
Yes, absolutely! We offer FREE art and design services with every order!
Our delivery times range between one and four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.
Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. If changes are necessary once production begins, it will be considered a new order.
Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also accept .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size). We highly recommend the use of PMS Matching System colors in your art in order to reproduce the colors you require. For our Digital Pins, artwork should be at least 300 dpi or higher.
Yes, we will send you a proof after receipt of your order and will not produce your pins until we get your final approval of the artwork.
We accept Visa, MasterCard, American Express, Discover, check or money order.
All orders are shipped via FedEx free of charge to the continental USA or Canada. For shipments outside of the USA or Canada, please contact us for shipping rates.
Of course, our customer service will send the tracking information of the goods to you by mail after shippment.
The Delivery time depends on your product, It may be two weeks. Generally speaking, coins will be complicated compared to other products. It may be a week or two weeks.
Let’s take lapel pins for example:
● Creating Mold: 2-3 Days
● Die Stuck, Cut, Weld Back Nails, Die Cast Zinc Alloy: 5-6 Days
● Polishing: 1 Day
● Plating: 1-3 Days
● Coloring(Simple or Complex): 3-7 Days
● Quality Package: 2-3 Days
● Carding: 2 Days
If your design is more complicated and there are more additional attachments, extra time will be taken. You can contact us to know the specific delivery time for your products.
