INTRODUCTION
This Agreement outlines the full terms and conditions governing your participation on our website, including actions such as joining, purchasing, bidding, and any other interactions. By accessing or shopping on this website, you agree to comply with these terms of use. This document constitutes the complete agreement between CustomBlitz.com (the Seller) and you (the Purchaser), superseding all previous or concurrent agreements, representations, warranties, and understandings related to the Site, its products, content, and software, as well as the subject matter of this Agreement. We reserve the right to amend this Agreement at any time, with changes taking effect immediately, and without specific notice. The version of the Agreement posted on our website represents the most current terms, and we advise you to review them carefully before using our site.

 

USE OF THE SITE & PROHIBITIONS
Our website offers a platform for you to shop and make purchases online. However, there are certain actions that are strictly prohibited, including:
(a) Using the site, its services, or tools if you are unable to form legally binding contracts, are under the age of 18, or have been temporarily or permanently suspended from accessing the site or its services.
(b) Mining or collecting personal information from other users without consent.
(c) Manipulating the price of any items or interfering with the functioning of the website in any way.
(d) Taking any action that could harm or distort the website’s rating or review system.

 

We ask that you use the site responsibly and in line with these guidelines to maintain a safe, secure, and fair environment for all users. Adhering to these rules helps ensure a positive experience for everyone.

 

To complete the sign-up process on our site, you are required to provide your full legal name, current address, a valid email address, and any other necessary information. By registering, you confirm that you are at least 18 years of age. You are also responsible for maintaining the security of your password and for all activities and content associated with your account. Additionally, you must not transmit any harmful software, including viruses, worms, or any other destructive code.

 

PAYMENTS AND INVOICES PROCESSING
CustomBlitz.com reserves the exclusive right to determine the payment terms for all transactions. Unless otherwise agreed, payment must be received by CustomBlitz.com before the acceptance of an order. Payments for products should be made via credit card, PayPal, or electronic check, unless a credit term has been specifically arranged. Invoices are due within the timeframe specified on the invoice, starting from the invoice date.

 

Unless stated otherwise, payment is required before production begins on custom products. In some cases, orders may be invoiced separately. CustomBlitz.com reserves the right to cancel or deny orders at its discretion. Additionally, CustomBlitz.com is not liable for any pricing, typographical, or other errors in offers and reserves the right to cancel any orders resulting from such errors.

 

For all transactions, other than consumer purchases, CustomBlitz.com may charge a late fee of 1% per month on any overdue, undisputed amounts, or the maximum rate permitted by law, whichever is lower. This late fee will continue to accrue every 30 days on any outstanding balances.

 

REFUND POLICY

 

You may return undamaged stock products for a full refund within 30 days of purchase, for any reason, excluding custom orders, which are not eligible for refunds.

 

Please note that many of our products are custom-made, so slight variations in the final product are to be expected. These variations, including aesthetic differences of 5% or less, are considered normal and acceptable. If you find the merchandise to be defective or if you are unsatisfied with the product, please notify us within 7 days of receiving it, and we will assist you with your concerns.

 

To initiate a return, the products must be sent back to our office. Please contact your sales representative or our customer service team to arrange a pickup or to receive a return shipping label. We will cover the cost of return shipping to our company.

 

Upon receiving the returned items, we will inspect them for defects in quality, manufacturing, or deviations in color or design. Refunds will only be issued if 6% or more of the products fail to meet our quality standards. Please keep in mind that these are hand-made items, and minor variations are expected.

 

If the products fall within the 5% margin of acceptable error for handmade items, we will return them to you at your cost for shipping.

 

If the products are found to be defective during inspection, we will remake and ship the new items to you at no additional cost. Please note that production time for remakes typically ranges from 15 to 20 days, unless otherwise agreed upon in writing.

 

 

CANCELLATION POLICY

 

Once an order is placed, you are welcome to cancel a non-rush order at any time before production begins. However, rush orders cannot be canceled.

If production has not yet started, you will receive a full refund upon cancellation.

Production begins once the mold maker starts setting up for your custom product. Once this process has started, charges are incurred, and cancellations for a full refund are no longer possible.

If the mold for your custom order has already been processed and you decide to cancel, you will be responsible for any mold charges and set-up fees incurred up to that point. These costs will be deducted from your payment, and the remaining balance will be refunded.

Once production on your custom products has been completed, you are responsible for the full payment, and no cancellation refunds will be issued.

 

CANCELLATION FEE

 

For orders paid via credit card, a 5% cancellation fee will be applied. This fee covers the processing costs for two credit card transactions. Orders paid by check or money order are not subject to a cancellation fee. Thank you for your understanding.

 

RISK OF LOSS

 

All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for the products pass to you upon delivery to the carrier.

 

PRODUCT PRICING & DESCRIPTIONS

The List Price displayed for products on our website represents the full retail price suggested by the manufacturer or supplier, or estimated based on standard industry practices, or comparable pricing elsewhere. It may also reflect the suggested retail price for individual items in a set, calculated as the sum of each item’s retail price. The List Price is intended as a comparative estimate and may not always reflect the prevailing price in every area or on any particular day.

For items sold by our merchants, the List Price may be provided by the merchant. In the event of a pricing error in our catalog where the correct price is higher than the listed price, we reserve the right to either contact you for instructions before shipping or to cancel your order and notify you of such cancellation.

While we strive to provide accurate product descriptions, we do not warrant that the content on our site is error-free, complete, reliable, or up-to-date. If a non-custom product does not match the description, your only remedy is to return it in unused condition.

 

ACKNOWLEDGMENT OF RIGHTS

 

By using or shopping on this website, the Buyer affirms that they own, are licensed to use, or have purchased rights to all trademarks, copyrighted images, logos, or content included in the artwork provided to CustomBlitz.com (EnamelPins, Inc.). The Buyer fully acknowledges this and agrees to indemnify and hold harmless EnamelPins, Inc. and its successors, representatives, licensees, and assigns from any claims or damages resulting from the use of such artwork.

The Buyer also acknowledges that all rights, titles, and interests, including intellectual property rights, related to the site and its services, remain with CustomBlitz.com. The Buyer will not acquire any ownership, title, or interest in the site or its services except as expressly outlined in this Agreement. The Buyer agrees not to modify, adapt, translate, decompile, disassemble, or attempt to derive source code from any services, software, or documentation related to the site, nor will they create or attempt to create a substitute or similar service or product based on the proprietary information or access provided.

 

EDITING, DELETING, AND MODIFICATION
We reserve the right to edit, delete, or modify any of the terms and conditions in this Agreement at any time, at our sole discretion, by posting a notice or a new version of the agreement on our site. Your continued participation in our program, visiting, and shopping on our site after the posting of any changes will constitute binding acceptance of those changes.

 

FRAUD
Fraudulent activities are closely monitored on our site. If fraud is detected, CustomBlitz.com will pursue all available remedies, and you will be responsible for all costs and legal fees resulting from such fraudulent activities.

 

WARRANTY DISCLAIMER AND LIMITATIONS OF LIABILITY

We will not be liable for any indirect, special, or consequential damages, or any loss of revenue, profits, or data arising from this Agreement or the Program, even if we have been advised of the possibility of such damages. Furthermore, our total liability in connection with this Agreement and the Program will not exceed USD 2,000 or the total price of the products involved in the claim, whichever is less.

We make no express or implied warranties regarding the Program or any products sold on our site, including but not limited to warranties of fitness for a particular purpose, merchantability, non-infringement, or any implied warranties arising from a course of performance, dealing, or trade usage. Additionally, we do not warrant that the operation of our site will be uninterrupted or error-free, and we are not liable for any consequences of interruptions or errors.

This site, including its content, materials, products, and services, is provided on an “as is” and “as available” basis. You acknowledge and agree that your use of the site is at your own risk.

 

DELAYS IN ORDER DELIVERY

 

At CustomBlitz, we are committed to delivering your order on time for your event. However, we will not be responsible for delays caused by the following factors:

 

CUSTOMS – As our products are hand-manufactured and imported, they may be subject to inspection by customs authorities. Both US and international customs may randomly inspect shipments, and any delays caused by these inspections are beyond our control.

 

SHIPPING – Once our products are handed over to the international shipping carrier, we are not responsible for any delays that may occur. Factors such as weather, war, changes in international shipping laws, and carrier delays can affect delivery times. We advise you to allow sufficient time for both production and shipping. CustomBlitz will not be responsible for any delays after the product is with the shipping carrier.

 

CHANGE

CustomBlitz is not responsible for delays caused by changes or additions to your order, such as design modifications, increased quantity requests, or changes to ship dates made after production has started. Requests for pre-production samples may also cause delays.

CustomBlitz is only responsible for delays caused by late delivery to the shipping carrier.

 

CONFIDENTIALITY
You agree not to disclose any information you obtain from us, our clients, advertisers, or suppliers. All information submitted by customers in connection with our Program is proprietary to CustomBlitz.com and is confidential. This information may not be shared or disclosed without permission. You agree not to reproduce, distribute, sell, or commercially exploit any proprietary information in any way.

 

NON-WAIVER

Failure by CustomBlitz.com to insist on strict performance of any terms, conditions, or covenants of this Agreement shall not be considered a waiver or relinquishment of any rights or remedies available to us. It also shall not be construed as a waiver of any future breaches of the same terms, conditions, or covenants, which will remain in full force and effect.

No waiver by either party of any breach of any provision of this Agreement shall be construed as a waiver of any subsequent or prior breach of the same or any other provision.

 

MISCELLANEOUS

This Agreement will be governed by and construed in accordance with the substantive laws of the USA, without regard to any conflict-of-laws principles.

Any dispute, controversy, or difference arising from or related to this Agreement will be irrevocably submitted to the exclusive jurisdiction of the courts of Illinois, excluding any other courts, regardless of your state or country of residence, and without considering conflict of laws provisions.

This Agreement contains the entire understanding between the parties concerning the subject matter herein, and no other agreements related to this matter shall bind either party.

Your rights, of any nature, cannot be assigned or transferred to anyone else, and any attempt to do so may result in the termination of this Agreement, with no liability to us. However, we may assign this Agreement to any person at any time without notice.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, that provision will apply to the maximum extent permitted by law, and the remaining Terms and Conditions will continue in full force and effect.